Frequently Asked Questions

BigSpice is a B2B online marketplace dedicated to buying and selling spices, herbs, teas, coffees, oils, and other food commodities. Founded in 2022 by Spice Cloud Technologies (Canada), it connects verified spice sellers with wholesale buyers across the globe, making sourcing high-quality spices simple and transparent.

Creating an account, browsing listings, and messaging sellers are all free. Sellers can list their products on the platform at no cost. Optional paid advertising placements (banner ads) are available for businesses that want premium visibility on the homepage.

BigSpice covers a wide range of food trade categories, including:

• Spices & Herbs (cumin, turmeric, cardamom, pepper, and more)
• Tea & Coffee (Assam, Darjeeling, Arabica, Robusta, and more)
• Oils & Fats
• Sugar & Sweeteners
• Dairy Products
• Fruits & Vegetables
• Seafood

Use the search bar or the category filters on the homepage to explore specific products.

BigSpice is a global platform headquartered in Canada. Sellers can specify their shipping locations when setting up their store, so you can find suppliers that ship to your country. Both domestic and international trade is supported.

Yes. Passwords are stored using industry-standard hashing (never in plain text). All data is stored securely in our database. We do not sell or share your personal information with third parties. Sensitive fields such as tax numbers and addresses are only used for account verification and communication purposes.

No. Anyone can browse product listings and store pages without creating an account. However, you need a free account to message sellers, save items to your wishlist, leave reviews, or post buying requirements.

Click Sign up and choose Become a buyer. Fill in your name, email, and a password — it takes less than a minute. Once signed in, you can contact sellers, wishlist products, and post requirements.

Use the search bar at the top of any page. You can search by product name, tag, category, or store name. The homepage also features category filter buttons at the top — click any category to instantly filter listings. Live autocomplete suggestions appear as you type to help you find what you need faster.

Open any product listing and click the Message Seller button. You'll be taken to the messaging section where you can start a conversation directly. All messages are kept private between you and the seller. You must be signed in to send messages.

Yes. Click the wishlist (heart) icon on any product card or listing page to save it for later. Access all your saved items from the Wishlist page in your account.

Log in to your account and go to My Requirements. Fill in the title, description, category, quantity, and deadline. Your requirement will then be visible to sellers on the platform, allowing them to reach out to you directly with matching offers.

Navigate to the seller's store page or the listing you purchased. Click Leave a Review, give a star rating, and write your feedback. Reviews help the community make informed decisions and reward trustworthy sellers.

BigSpice is a marketplace and discovery platform. Payments and shipping arrangements are negotiated directly between the buyer and seller via the messaging system. We recommend confirming payment terms, shipping timelines, minimum order quantities, and product quality before finalising any transaction.

Click Sign up and choose Become a seller. You'll provide:

• Your name, email, and password
• Store name and business type
• Product categories you sell
• Business address and shipping locations
• Optional: tax number, website, store logo

Once your account is created, you can immediately start adding product listings from your seller dashboard.

No. Listing products on BigSpice is completely free. There are no subscription fees or listing charges. Optional paid advertising (homepage banner ads) is available for businesses that want to boost their visibility.

After signing in, go to your Seller Dashboard. Click Add Listing and fill in the product details: title, description, category, tags, price, unit, minimum order quantity, stock, and up to multiple product images. You can edit or delete any listing at any time from your dashboard.

A well-crafted listing gets more attention. We recommend including:

• Clear, descriptive product title
• Detailed description (origin, grade, certifications, processing method)
• Accurate category and relevant tags
• Price per unit (e.g., per kg, per tonne)
• Minimum order quantity and available stock
• High-quality product photos

Yes. When creating or editing a listing, you can upload multiple product images to give buyers a comprehensive view of your product. Buyers can scroll through them on the listing detail page.

Buyer enquiries appear in the Messages section of your account. You'll see a list of all conversations. Click any conversation to read and reply. Keeping response times short improves your standing on the platform.

Every seller gets a public store profile page that showcases their store name, logo, business type, categories, location, and all active listings. Buyers can browse your store page and get in touch. You can customise and manage your store details from the Store Profile section.

Listings can be marked as Verified by the BigSpice admin team after review. Verified listings indicate that the product details have been confirmed and the seller is a legitimate business. This badge increases buyer confidence and can improve your listing's visibility.

BigSpice offers banner ad slots on the homepage carousel, giving your business prominent visibility to all visitors. Sign up or log in as an Advertiser and go to your Advertiser Dashboard to submit a banner ad with your image and target URL.

Banner ads appear in the full-width homepage carousel. We recommend using high-resolution landscape images (ideally 1600×500 px or similar wide-format ratio) with clear branding and a compelling call-to-action. An admin will review your submission before it goes live.

Ad submissions are reviewed by the BigSpice admin team. Approval typically happens within 1–2 business days. You will be notified once your ad is approved and live on the platform.

Yes. While you sign up with a primary role (buyer, seller, or advertiser), you can use the platform for multiple purposes. If you need to switch or expand your role, update your profile settings or contact support.

Sign in and go to your Profile page. From there you can update your name, contact number, profile picture, business address, and other account details. Sellers can also update store information from the same area.

On the Sign in page, look for the Forgot password option and follow the instructions to reset your password via your registered email address. If you continue to experience issues, contact our support team.

If you encounter a fraudulent listing, spammy content, or suspicious behaviour, please send a message to our support team (see below) with the listing/user details. Our admin team reviews all reports and takes appropriate action to keep the platform trustworthy.

To request account deletion, please contact our support team with your registered email address. We will process the deletion and remove your data in accordance with applicable privacy regulations.